“We need to recognise that change is complex, takes time, and that change is about people and culture, rather than processes and regulations. Furthermore, crisis-affected people have not just a role to play, but have power and influence over us, as much as customers do in the private sector.” (Yves Daccord, Director General of the ICRC)

- What if we ‘rolled change in’ to our organisations, starting with feedback from communities on how they experience our services, rather than ‘rolling out change’ from the centre?
- What if we focused on creating the conditions for psychological safety at work?
- What if we increased our ability to have difficult conversations in a constructive way?
- What if we focused on how to overcome our personal and organisation immunity to change in a systematic way?
Author Twitter: @lucyclmorris
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