German Red Cross offers psychosocial support for Red Cross volunteers and staff by a special phoneservice during Covid-19

Jun 20, 2020 | 0 comments

Read stories and analysis directly inspired by volunteers’ experiences

Read more inspiring volunteer stories

Unas palabras bondadosas nunca pasarán de moda

Soy voluntaria desde hace 8 años en el área psicosocial y actualmente formo parte del Programa de Juventud. Me siento… Read more “Unas palabras bondadosas nunca pasarán de moda”

Milena Chacón
Costa Rica Red Cross Society

Supporting the Frontliners

In order to control the spread of COVID-19, the whole island of Luzon was placed under Enhanced Community Quarantine. This… Read more “Supporting the Frontliners”

Dennis Sabino Mancilla
Philippine Red Cross Society

Helping people realeased from prison in Oslo

I am a volunteer in Network after imprisonment, a part of the Oslo Red Cross. I am, at the moment,… Read more “Helping people realeased from prison in Oslo”

Roger H
Norwegian Red Cross

As of April 13, 2020, the Psychosocial Emergency Service of the German Red Cross (GRC) in Hesse will offer a daily telephone hotline and mail service for all Red Cross emergency personnel and volunteers who are seeking advice and support. Specially trained professionals answer the calls, listen in and, if desired, arrange further therapy offers. The highest priority is confidentiality and secrecy. Experienced and qualified personnel from numerous GRC district associations in Hesse have volunteered to work on the hotline. The Psychosocial Emergency Service for Emergency Personnel acts as a competent contact partner. They provide psychological first aid, arrange further therapy, and carry out prevention work in their GRC communities.

Norbert Södler, President of the German Red Cross in Hesse, welcomes this offer: “We are all in a pandemic situation whose further development is difficult to assess. Our emergency personnel i.e. in nursing homes, in the rescue service, and in many other areas of work are exposed to a very high level of stress. This can trigger fear and anxiety. At the German Red Cross, we help not only others but also ourselves. I therefore expressly welcome the newly established PSNV-E Hotline. Here we offer our Red Cross members an important, anonymous contact point and can provide psychological first aid.

Hagen Schmidt
German Red Cross
June 20, 2020
Share This